Our Policies

Our Policies

Privacy Policy​

This privacy policy is for www.tripnotision.com and served by Tripnotision Pvt. Ltd. and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all India’s national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Email Newsletter

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers’ website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s [web addresses]

Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Cancellation/ Modification Policy

Tripnotision believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Tripnotision marketing team has obtained on special tours like Group Tour, etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case you feel that the product (trip) received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • Tripnotision or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are.
  • Refunds can only be given in cases of inclusions mentioned in package confirmed by customer are not delivered by booking agent. Refunds will not be given in any other case.
  • If due to unforeseen circumstances, the traveler has to pay for the inclusions already mentioned in the package, refund claims for the inclusions part of the package may be considered and refunded upon submission of proper receipts, provided this was pre-informed to Tripnotision advisor or travel agent.
  • Tripnotision guarantees delivery of services booked through Tripnotision. In case part package is booked by traveler themselves or outside of Tripnotision, no claim against such services shall be entertained.
  • In case local attractions are closed for maintenance/weather conditions/government orders/strike/curfew/natural calamity/other unforeseen reasons, Tripnotision/travel agent will try its best to reimburse the traveler appropriate amount against the same in case refund is possible. However, Tripnotision/travel agent is not obligated for the same and cannot be held liable against it.

Refund Policy

Under this policy:

  • If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue applicable refund provided such refund is sought pursuant to cancellation and the request for same is made within 72 hours of your purchase and shall be further subject to the travel agent having not processed your order. To request a refund, simply contact us with your purchase details within three (3) days of your purchase.
  • Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period. However, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.
  • Any amendments/additions to package (dates, inclusions, itinerary etc), will be done at extra cost to the customer. Changes made to the package will be made as per cancellation policy of the original package and customer has to bear the cost incurred due to this.
  • Tripnotision doesn’t encourage changes and modifications to online bookings once they’re made. However, facilitation of changes related to postponement or rescheduling of the already booked package is the sole discretion of Travel agent under permitted circumstances. Tripnotision shall not be held liable for any impact due to change in original itinerary by the traveler and this is subject to mutual agreement and discussion between traveler and travel agent.
  • In case of force majeure cases (such as curfew, riots etc), Tripnotision shall not be liable for any losses made thereof.

Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.

Copyright Policy

Tripnotision is a marketplace where mostly local suppliers/vendors upload the content and we have developed our in-house rules in order to prevent any misalignment of interests between the former and the later. Thereby also attempting to ensure that no material which is inconsistent with our terms and conditions set forth herein is present on the website, or in any physical form with the branding of Tripnotision.

A visitor to the website may not reproduce, perform, create derivative works from, republish or upload in any way whatsoever any content from the website without the prior written consent of the company. You may, however, download any downloadable items displayed on the website, for personal, non-commercial home use only, provided all copyright and other notices contained in the contents are left intact.

Herein any mention of Tripnotision, us or the company is a direct reference to the company Tripnotision Pvt. Ltd. Also any mention of content will include content in any form including in the form of media based content such as images, videos and presentation slides.

For Local Guides/Vendors/Tour Suppliers/Tripnotision agents/Partners:

  1. Upload only 100% unique content. The content should not be copied from any other website or any digital or physical source of information. If you have same the itinerary on your own website (in cases where required, you will have to provide substantial proof* of being the owner) we would suggest that you rewrite the content which will be different in structure but the same as the meaning you are trying to derive. In such a case, we may be able to assist you with content writers to undergo the task of rewriting the content.
  2. The experience/tour needs to be conducted by you and not by any other party. You should have full rights of the any information displayed on Tripnotision website by you. The experience/tour cannot be outsourced by you to any other third party. Hence by uploading an experience/tour onto our website, you agree to be the party which conducts the experience/tour in its entirety**.
  3. The one uploading must own full rights to any media uploaded by him/her. All media including videos/pictures/slides/marketing material etc need to be owned by you/your company and Tripnotision holds the right to use it there onwards without the requirement for attribution of credits.
  4. As per Rule 3, you should have sole and entire copyright for any form of information*** uploaded by you. Please do not upload anything which does not belong to you or your company and for which you do not have sole ownership. We prohibit you to use anything under Creative Commons license. If any violation of this rule takes place, indicated to us by either the company officials or the general public or the owner of the material itself, the infringing experience/tour will be immediately removed from the website and you will be held responsible for any kind of infringement be it image/video/content or anything else. This will also result in the removal of all experiences/tours uploaded by you onto our website and will end in a permanent ban from being a supplier for Tripnotision.
  5. Mismatch in the media and content uploaded is a bannable offense. If the images of the experience/tour and the content describing it do not match or are seen to be intentionally depicting incorrect information in order to misinform the viewer of the content, the experience/tour will be removed and the supplier will be banned.
  6. In case of any true claims the company will pass on your details to the copyright claimer. This is subjected to Tripnotision’s decision on that matter after its analysis on that issue.
  7. If a supplier reports any copyright violation, appropriate actions will be taken within three business days.
  8. By submitting listing on the website, you are consenting to its display in the marketplace, and/or on any of the other company websites. You are also consenting to its use for promotional purposes by the company.
  9. Also please note that the textual content uploaded by you on the Tripnotision website should not be loaded/copied anywhere on any other website for 6 months after the tour is active on the website. We do not restrict you to use any other marketplace or website but the content should not be duplicated on other websites for at least 6 months.
  10. By uploading or providing details of any tour/activity conducted by you/your company you take the entire responsibility of any copyright infringement issues pertaining to that tour/activity. We do a few random checks at our end but the final responsibility will be yours on all the materials provided.

For Copyright Claimants:

  1. In case of any copyright infringement, please send us an email detailing as to which experience/tour is in violation of copyrights and specifically what content on that page violates the copyright. Along with this, it is required that you submit proof of your copyright claim which should include proof which shows you to be the owner of the violating material.
  2. In case of any reported copyright infringement, the copyright claim including all the related details will be sent to the vendor. Our team will then do a follow up with the vendor on this which may take up to seven business days and may be extended to fourteen days. If the vendor does not reply within this time period, it will be assumed that the claimant’s claim is valid and on the seventh day, the experience/tour will be removed from our website. In case the vendor’s reply is inconclusive and he/she is unable to provide proper proof as to his/her ownership of the material under question, it will be deemed to be a violation of copyright laws and the entire experience/tour including the infringing material will be removed and the vendor will be banned from Tripnotision. After this, the claimant will be connected with the vendor to take the legal issue forward.
  3. To enable us to address your concerns, please provide the following information:
    • For each allegedly infringing image or piece of content that you wish to have removed from our website, provide the exact permanent URL for the page containing the material and details of which is the infringing piece of content.
    • Provide information which is reasonably sufficient to permit us to contact you: an email address is preferred, as well as a telephone contact number.
    • Provide the following information detailing your claim to ownership of the copyright in the allegedly infringing material:
    • Proof of copyright in the image or text concerned, namely proof of registration of the image under the DMCA or absent such registration,
    • A detailed description of where the photograph was taken, by whom, who or what the subject of the image is, and
    • Evidence to support your claim that you own the copyright in the image.
  4. We will not comply with requests to remove an image where the complainant cannot prove that they own the copyright in the image in question.
  5. All claims will be taken seriously by the company and any intentionally false claims**** and/or misrepresentation of facts in a claim will result in the company proceeding to take legal action against the claimant which will include liability for damages (including costs and attorneys’ fees).
  6. Any content submitted becomes the property of Tripnotision to do with as we wish.

Images Terms of Use:

  1. The following types of images cannot be uploaded on the website:
    • A work that uses free or purchased components from any other source unless you have an express license to do so.
    • A work that uses in whole or in part government or military property.
    • A work that includes a photograph or image of a private location unless you have express permission to do so, which you can produce on demand.
    • A work that includes a person or recognizable human feature unless you have express permission to do so, which you can produce on demand.
  2. The only images allowed are those that are:
    • Created by the author;
    • Purchased or acquired under an appropriate license that allows use in an item for sale.

Please note:

  1. Tripnotision is a marketplace for tours and activities and does not take any responsibility for any of the content uploaded on our website in the tours, activities and experiences sections, including certain guest posts on the blog. The uploader is solely responsible for the content which he/she has uploaded. As a precaution, in most cases we will take confirmation from the supplier that the content provided is original and that the supplier is its sole owner.
  2. Tripnotision holds the right to delete any content from the website at anytime and the company’s decision will be the final one.
  3. The content provided will be watermarked to avoid any piracy issues.
  4. Since the company is registered in Delhi, legal issues, including issues pertaining to copyright violations, will be subject to the jurisdiction of Delhi (India).
    • The appropriate amount of proof considered to be substantial will be decided by the company.
    • This may be subject to the certain leniencies in the case of unforeseeable circumstances and if the company has been informed with a substantial prior notice that the operator will be using a third party without which the experience/tour will not be able to proceed.
    • Information here can be in any form including media, videos, pictures, content etc.
    • Here intentionally false claims will be defined by the company as those which are meant to mislead the company or claims which are made in order to misuse the company’s resources. The company can be contacted to provide more information regarding what falls under this category.

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